At CustomEcoWorks, we are committed to ensuring that your biodegradable tableware products are delivered to you safely, efficiently, and in line with your requirements. This Shipping Policy outlines the details of our shipping process, including available methods, delivery times, and how to communicate your preferences.
1. Shipping Methods
We offer a variety of shipping methods to accommodate your needs:
- Express Shipping: Fast and reliable delivery for urgent orders.
- Air Freight: Ideal for medium-sized orders that require quicker transit.
- Sea Freight: Cost-effective option for large orders with flexible delivery timelines.
If you have specific shipping requirements, please contact us before placing your order to confirm availability and costs.
2. Shipping Costs
Shipping costs vary depending on the shipping method, order size, and destination. You will see the calculated shipping cost during the checkout process. For custom shipping arrangements, we will provide a detailed quote upon request.
3. Delivery Times
Delivery times depend on the shipping method and destination. Below are general estimates:
- Express Shipping: Estimated Time: 3-5 business days
- Air Freight: Estimated Time: 7-14 business days
- Sea Freight: Estimated Time: 30-60 business days
Please note that these are estimates and may vary due to factors such as customs clearance, weather, or other unforeseen circumstances.
4. Custom Shipping Preferences
If you have specific shipping requirements, such as a preferred shipping method or delivery timeline, please contact us before placing your order. Our team will work with you to ensure your needs are met.
5. Order Processing
Orders are typically processed within 1-2 business days after payment confirmation. Once your order is shipped, you will receive a confirmation email with tracking information.
6. International Shipping
We ship globally, but international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the recipient. Please check with your local customs office for more information.
7. Shipping Issues
If you encounter any issues with your shipment, such as delays or damaged goods, please contact us immediately at [email protected]. We will work with our shipping partners to resolve the issue as quickly as possible.
8. Contact Us
For questions about shipping or to discuss custom shipping arrangements, please contact our customer service team:
CustomEcoWorks
Email: [email protected]
Thank you for choosing CustomEcoWorks as your biodegradable tableware supplier. We are dedicated to providing a seamless shipping experience tailored to your needs.
This Shipping Policy is designed to ensure transparency and clarity in our shipping processes. If you have any additional questions or concerns, please don’t hesitate to reach out to us.