At CustomEcoWorks (hereinafter referred to as “we,” “us,” or “our”), accessible from www.customecoworks.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or engage with our services as a biodegradable tableware supplier.
This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the European Union and other relevant privacy regulations in the United States.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, phone number, and company details when you contact us or request a quote.
- Billing and shipping information for order processing.
b. Non-Personal Information
- Browser type, IP address, device information, and operating system for website analytics.
- Cookies and tracking data to enhance your browsing experience (see “Cookies and Tracking” section below).
2. How We Use Your Information
We use your information for the following purposes:
- To respond to your inquiries and provide customer support.
- To process and fulfill orders for our biodegradable tableware products.
- To improve our website and services based on user feedback and analytics.
- To send promotional materials or newsletters (only with your explicit consent).
- To comply with legal obligations and protect against fraudulent activities.
3. Legal Basis for Processing (GDPR Compliance)
Under the GDPR, we process your personal data based on the following legal grounds:
- Consent: When you explicitly agree to receive marketing communications or provide your data for specific purposes.
- Contractual Necessity: To fulfill orders or respond to your requests as part of our business relationship.
- Legitimate Interests: To improve our services, ensure website security, and prevent fraud.
- Legal Obligations: To comply with applicable laws and regulations.
4. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service Providers: Third-party vendors who assist us in website hosting, payment processing, or order fulfillment.
- Legal Authorities: When required by law or to protect our rights and the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, your data will be securely deleted or anonymized.
6. Your Rights
Under the GDPR and other applicable laws, you have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Rectification: Correct any inaccurate or incomplete information.
- Erasure: Request the deletion of your data under certain circumstances.
- Restriction: Limit the processing of your data in specific cases.
- Objection: Opt out of data processing for marketing or other purposes.
- Data Portability: Receive your data in a structured, commonly used format.
To exercise these rights, please contact us at [Insert Contact Email].
7. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.
8. Security Measures
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. International Data Transfers
If you are visiting our website from outside the United States, please note that your data may be transferred to, stored, and processed in the U.S., where our servers are located. By using our website, you consent to this transfer.
11. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.
13. Contact us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
CustomEcoWorks
Email: [email protected]
Address: Room 405, Building 7, No. 622, Shishun Avenue, Zengcheng District, Guangzhou, Guangdong, China
We appreciate your trust in CustomEcoWorks and are committed to protecting your privacy as we work together to promote sustainable and biodegradable tableware solutions.